Privacy Policy
Last updated: August 2026
M&B Drainage Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you contact us, use our services or visit our website.
Who We Are
M&B Drainage Ltd provides drainage and wastewater services to domestic and commercial customers across Kent and the South East of England.
Company: M&B Drainage Ltd
Company Registration Number: 16219046
Registered Office: 1st Floor 30 North Street, Ashford, Kent, United Kingdom, TN24 8JR
Telephone: 07919 500408
Email: mbdrainageltd@yahoo.com
For the purposes of UK data protection law, M&B Drainage Ltd is responsible for the personal information we collect and process.
Information We May Collect
We may collect information including:
-
Your name
-
Telephone number
-
Email address
-
Property, site or billing address
-
Details about your drainage or wastewater enquiry
-
Information required to prepare quotations or complete work
-
Records relating to jobs, servicing and maintenance
-
Correspondence between you and M&B Drainage Ltd
-
Payment and transaction information
-
Information submitted through our website
-
Technical information about how our website is used, where applicable
We only collect information that is reasonably necessary to respond to enquiries, provide our services, manage our business or comply with our legal obligations.
How We Use Your Information
We may use your information to:
-
Respond to enquiries
-
Arrange appointments and site visits
-
Provide quotations
-
Carry out drainage and wastewater services
-
Contact you regarding booked or ongoing work
-
Maintain service and maintenance records
-
Issue invoices and process payments
-
Manage customer relationships
-
Improve our services and website
-
Meet accounting, tax, insurance and other legal requirements
-
Protect our business and customers from fraud or misuse
We will only use personal information where we have a lawful basis to do so.
Sharing Your Information
We do not sell your personal information.
Where necessary, information may be shared with trusted third parties that help us operate our business, such as accountants, payment providers, IT or website providers, insurers, professional advisers or subcontractors.
We may also disclose information where required by law or a regulatory authority.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, insurance and business requirements.
Keeping Your Information Secure
We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
-
Request access to your personal information
-
Ask for inaccurate information to be corrected
-
Request deletion of your information in certain circumstances
-
Request restriction of processing
-
Object to certain uses of your information
-
Request transfer of certain information
-
Withdraw consent where processing relies on consent
To exercise your rights, please contact us at mbdrainageltd@yahoo.com.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support analytics or marketing.
Please see our Cookie Policy for further information.
Other Websites
Our website may contain links to third-party websites. M&B Drainage Ltd is not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this website.
Contact Us
For questions about this Privacy Policy or how we handle your information, please contact:
M&B Drainage Ltd
Email: mbdrainageltd@yahoo.com
Telephone: 07919 500408
Accessibility Statement
Last updated: August 2026
M&B Drainage Ltd is committed to making our website as accessible and easy to use as reasonably possible for all visitors, including people with disabilities and those using assistive technologies.
Our Aim
We aim to provide a website that is clear, straightforward and easy to navigate.
Where reasonably possible, we aim to:
-
Use clear and easy-to-understand language
-
Provide logical and consistent website navigation
-
Use readable text and appropriate colour contrast
-
Make buttons and links easy to identify
-
Provide alternative text for meaningful images where appropriate
-
Structure pages using clear headings
-
Support commonly used browsers and devices
-
Make the website usable with keyboard navigation where possible
-
Consider visitors using screen readers and other assistive technology
Improving Accessibility
We recognise that website accessibility is an ongoing process. As our website develops, we will continue to review its content and functionality and make reasonable improvements where necessary.
Some content or functionality supplied by third-party services may not be completely within our control.
Having Difficulty Using Our Website?
If you experience an accessibility problem, cannot access information you need or require information from our website in another format, please contact us.
We will do our best to provide the information or assistance you require.
M&B Drainage Ltd
Telephone: 07919 500408
Email: mbdrainageltd@yahoo.com
When contacting us, it is helpful if you can tell us which page or part of the website you were having difficulty with so that we can investigate.
Cookie Policy
Last updated: August 2026
This Cookie Policy explains how M&B Drainage Ltd uses cookies and similar technologies on our website.
What Are Cookies?
Cookies are small files that websites can place on your device when you visit them. They can help websites function correctly, remember preferences and provide information about how visitors use a website.
Cookies We May Use
Our website may use the following types of cookies:
Essential Cookies
These cookies are required for parts of the website to operate correctly. They may support functions such as website security, navigation and your cookie preferences.
Analytics Cookies
Where enabled, analytics cookies can help us understand how visitors use our website, such as which pages are visited and how visitors interact with the site.
This information can help us improve our website and services.
Functional Cookies
These may allow the website to remember choices or provide additional functionality.
Marketing Cookies
Where applicable and where the necessary consent has been obtained, cookies may be used in connection with advertising or marketing services.
Third-Party Services
Our website is built using Wix and may use services provided by Wix or other third parties.
These services may place cookies or use similar technologies depending on the features enabled on our website.
The exact cookies used may change when website features or integrations are added, removed or updated.
Managing Your Cookie Preferences
When you visit our website, you may be given the opportunity to accept, reject or manage non-essential cookies through our cookie consent controls.
You can also manage or delete cookies through your web browser settings.
Blocking certain cookies may affect how some parts of the website function.
Changes to This Cookie Policy
We may update this Cookie Policy when our website, services or use of cookies changes.
The latest version will be made available on this website.
Contact Us
If you have questions about our use of cookies, please contact:
M&B Drainage Ltd
Email: mbdrainageltd@yahoo.com
Telephone: 07919 500408
Website Terms & Conditions
Last updated: August 2026
These terms apply to your use of the M&B Drainage Ltd website.
By using this website, you agree to these terms.
About Us
This website is operated by:
M&B Drainage Ltd
Company Registration Number: 16219046
Registered Office: 1st Floor, 30 North Street, Ashford, Kent, United Kingdom, TN24 8JR
Telephone: 07919 500408
Email: mbdrainageltd@yahoo.com
M&B Drainage Ltd provides drainage and wastewater services to domestic and commercial customers.
Website Information
We aim to ensure that information provided on this website is accurate and up to date.
However, website content is provided for general information and may be changed without notice.
Information on this website should not be treated as a substitute for a site-specific assessment, professional inspection or quotation where one is required.
Quotations and Prices
Information about services or prices displayed on our website does not necessarily constitute a binding quotation.
The cost of drainage work can depend on factors including site conditions, access, the nature and extent of a blockage or defect, materials required and additional work identified during investigation.
Where appropriate, individual quotations or estimates will be provided.
Separate terms may apply to quotations, bookings and work undertaken by M&B Drainage Ltd.
Emergency Services
Where our website refers to emergency drainage services or rapid response, response times may depend on engineer availability, location, traffic, weather, existing bookings and other circumstances outside our reasonable control.
Intellectual Property
Unless otherwise stated, the text, branding, graphics, photographs and other original material on this website belong to M&B Drainage Ltd or are used with appropriate permission.
Content must not be copied, reproduced or used for commercial purposes without permission where such permission is required.
Third-Party Links
Our website may contain links to external websites.
M&B Drainage Ltd is not responsible for the content, availability, security or privacy practices of third-party websites.
Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access.
We may temporarily suspend or alter the website for maintenance, security, updates or other operational reasons.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, M&B Drainage Ltd is not responsible for losses arising solely from reliance on general information displayed on this website where a professional assessment of the particular drainage or wastewater issue would reasonably be required.
Privacy
Our handling of personal information is explained in our Privacy Policy.
Information about cookies can be found in our Cookie Policy.
Changes to These Terms
We may update these Website Terms & Conditions from time to time. Updated terms will be published on this website.
Governing Law
These terms are governed by the laws of England and Wales, and disputes will be subject to the applicable jurisdiction of the courts of England and Wales.
Contact Us
If you have questions regarding this website, please contact:
M&B Drainage Ltd
Telephone: 07919 500408
Email: mbdrainageltd@yahoo.com